Delivery & Returns
- Standard UK delivery via Royal Mail is £5.00
- We estimate orders will take 7-10 working days to be with you however it can take longer so please allow 15 working days before getting in touch
- Standard International delivery via Royal Mail is £15.00 on any order
- We estimate orders will take 14-28 working days to be with you however it can take longer so please allow 30 working days before getting in touch
- For International orders, Etan will not take responsibility for any additional charges such as import tax. This is the responsibility of the customer
- We accept returns on orders within 30 days from the date you receive your items. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund.
- Please note that returns once received can take up to 3 days to process, once processed your refund should be back in your bank account/PayPal within 3-5 working days.
- Please email firstname.lastname@example.org with the order number and we will send further instructions. Postage costs to send back items to us that are not faulty is the customer’s liability.